My pet's mood isn't changing

Your pet updates based on activity data from HealthKit. Here's everywhere to check.

Check the app's built-in diagnostics screen

WatchieBesti has a status screen that tells you directly what it can and can't see. To find it: open the app to your pet's main screen, swipe down, scroll down to Settings, then keep scrolling to this section.

WatchieBesti diagnostics screen on Apple Watch showing Steps & heart rate: Active and iCloud: Connected
Settings → status

Steps & heart rate should read Active and iCloud should read Connected. If either one shows anything else, that's the specific thing to fix — go through the permission checks below, or restart your watch if iCloud is stuck.

Check Health permission on your watch

Permissions can be reviewed and updated on your Apple Watch or your iPhone.

  1. Apple Watch app grid with the Settings gear icon visible From the watch's app grid, tap Settings (the grey gear icon).
  2. Apple Watch Settings app showing the Health row Tap Health.
  3. Apple Watch Health settings showing Sources with Apps and Devices Under Sources, tap Apps.
  4. Apple Watch Health app source list showing WatchieBesti Find and tap WatchieBesti in the app list.
  5. Apple Watch WatchieBesti permission toggles for Heart Rate, Resting Heart Rate and Steps, all enabled Make sure Heart Rate, Resting Heart Rate, and Steps are all switched on.

Check Health permission on iPhone

iPhone Health app showing the list of apps with privacy access
Health → Privacy → Apps
iPhone Health app showing WatchieBesti permissions with Heart Rate, Sleep and Steps enabled
WatchieBesti permissions

Open the iPhone Health app → your profile picture → Privacy → Apps → WatchieBesti. Make sure step count and heart rate are both enabled.

Give it time

Your pet checks in on your activity in the background. After a walk, it may take a few minutes for the mood to update — it doesn't happen instantly.

Still stuck?

If something isn't working and you can't find the answer here, we'd love to hear from you. Feedback from real users is how WatchieBesti gets better.

[email protected]